What is Google Duplex and how life will change us

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What is Google Duplex and how life will change us


Google Duplex is an artificial intelligence system from Google with which we can talk to a machine as if it were a human being

Do you know what is Google Duplex ? We have all talked to a machine once, when an answering machine answers us or with Ok Google, Siri, Cortana. But what if this machine talked to us as if it were a human being?

This is what Google Duplex offers us, such an impressive artificial intelligence technology, that you get to wonder who is the human and who is the machine.

What is Google Duplex? The technology that talks to us

Google Duplex, a completely natural result

The test with which Google showed us its new technology, showed a person asking for an appointment at a hairdresser. The result was very natural, so it seemed that it was a person who served us. You can see the result in the following video. In the 35:20 minute, he already comments on this technology and shows a test, all this in English, in the Google I / O 2018:

As you can see , the machine spoke totally like a human being , even pausing doubts and knowing when the other person interrupted him and why. There was practically no difference with a call in which it is a human being who attends us.

This technology is especially designed for small businesses, who cannot afford to hire someone solely to answer phone calls. In this way, it could be a machine that answers for it, without causing any rejection in the client.

Technology based on the functioning of the brain

Google Duplex is a technology based on a Recurring Neural Network (RNN) , in which the machine has a structure similar to what causes the functioning of our brain. Is it Skynet?

It also uses a Google technology called ASR (Authomatic Speech Recognition), specially designed to recognize not only what the user is saying, but also the context. The system had to be trained in different types of phone calls, until a good result.

One of the most interesting points of Google Duplex is the pauses , the moments in which the machine makes sounds in Umm, Aham and others. These small details are what can make us feel like we were talking to a person, rather than a machine. And precisely naturalness, is what makes this technology ideal for small businesses.

Designed for service reservations

Although the system is designed to have fully autonomous conversations without any type of human intervention, the reality is that it cannot respond adequately to personal conversations. Its function is to serve for reservations of something, such as the aforementioned example of hairdressing or a restaurant. As we have said, it is a technology designed especially for small businesses. It would be the perfect answering machine for a reservation center.

We don't know if in the future, Google Duplex will become a technology capable of listening to our weekend stories or it will remain in a purely professional tool . What do you think of Google Duplex making us talk to machines soon in a natural way? We invite you to tell us in the comments section, at the end of this post.

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